Modern cars, light trucks, and sport-utility vehicles come with complex
technology such as digital dashboards, oxygen sensors, electronic computers,
unibody construction, and more. They run better, longer, and more
efficiently than models of years past. However, they eventually need to be
Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.
- Read the owner's manual to learn about the vehicle's systems and components.
- Follow the recommended service schedules.
- Keep a log of all repairs and service.
- Do not ignore any warning signals your car may give you.
- Carry a written list of the symptoms that you can give your mechanic.
- Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
- It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?
Check for the following common vehicle maintenance issues on a regular basis:
- Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
- Changes in acceleration, engine performance, gas mileage, fluid levels.
- Worn tires, belts, hoses.
- Problems in handling, braking, steering, and vibrations.
- When did the problem first start?
How to manage your service experience:
- Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
- Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
- Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
- Make sure the shop has your contact information readily available, so you can be reached as soon as possible.
DISCOUNT ON MAJOR REPAIR $125 OFFview coupon
Mention this coupon at the time of drop off and receive $125 off a major transmission overhaul only. Some restrictions apply.
Patrick Ruiz, 05/13/2020
I came into Bob's shop a bit upset because I was bringing my vehicle for a repair I had done a year ago but at a unrelated shop not associated with Bob, I explained to him the situation and brought my car the following day, after further inspection Bob was able to assure me he could get me right after hearing the noise that my undercarriage was making, after getting an estimate for the repair I saw the opportunity to add a transmission cooler to the list of jobs, Bob suggested we add a shift kit a long with this and let me tell you, Bob knows what you want and you just can't beat the prices so we just had to do it! I honestly do not let just anybody work on my car because it is my pride and joy, but I knew when I walked into Bob's shop that he is a certified professional and he truly delivers the best quality in town, Bob also made me aware that silicone was previously being used to stop a leak which I assume was done by the last shop I had took it in for this repair that kind of trustworthiness goes a very long way, thank you once again and I will definitely be coming back for all my transmission needs!